Overview
This website is operated by petmategear, an e‑commerce platform offering premium pet supplies. Throughout these Terms, “we,” “us,” and “our” refer to petmategear. By accessing this site or purchasing any pet products from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors.
Section 1 – Online Store Terms
By agreeing to these Terms, you confirm that you are either the age of majority in your jurisdiction, or that you have obtained parental consent for any minor dependent to use our services. You may not use our products or services for any illegal purpose, nor violate any laws in your jurisdiction (including copyright or trademark laws). You agree not to transmit any malicious code. Any violation of these terms may result in immediate termination of your access.
Section 2 – General Conditions
We reserve the right to refuse service to anyone at any time. Your non‑encrypted content (excluding payment information) may be transferred over various networks and adapted to meet technical requirements. Payment data is always encrypted. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our service without express written permission.
Section 3 – Accuracy of Information
We are not responsible if information on this site is not accurate, complete, or current. The material provided is for general guidance only. Any reliance on the material is at your own risk. Historical information may not be current and is provided for reference only. We reserve the right to modify the contents of the site at any time without obligation to update.
Section 4 – Price and Service Modifications
Prices for our pet supplies are subject to change without notice. We may modify or discontinue any part of our service at any time without liability to you or any third party.
Section 5 – Products or Services
All pet supplies are available exclusively online. Certain products may have limited quantities. Sizes, colors, or specifications as shown may vary depending on your monitor or device display. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction on a case‑by‑case basis. Returns are governed by our Refund Policy.
Section 6 – Billing and Account Accuracy
We may refuse or cancel any order you place. You agree to provide current, complete, and accurate account and order information. Orders may be limited per household, credit card, or payment method.
Section 7 – Third‑Party Tools
We may provide access to third‑party tools over which we have no control. You acknowledge that we provide these tools “as is” without any warranties. Your use of such tools is entirely at your own risk.
Section 8 – Third‑Party Links
Our site may contain links to third‑party websites. We are not responsible for the content or transactions on those external sites. Please review the policies of any third‑party site before engaging with them.
Section 9 – User Submissions
If you send us comments, ideas, or feedback, we may use them without restriction. We are not obligated to keep such submissions confidential, nor to compensate you. Prohibited submissions include unlawful, abusive, or malware‑containing material related to pet supplies.
Section 10 – Personal Information
Your submission of personal information is governed by our Privacy Policy.
Section 11 – Errors and Inaccuracies
Occasionally there may be errors in product descriptions, pricing, or promotions. We reserve the right to correct any errors without prior notice. We have no obligation to update information on the site.
Section 12 – Prohibited Uses
Prohibited uses include: any unlawful act, violation of intellectual property rights, harassment, providing false information, hacking, spamming, or interfering with the security features of the site related to pet supplies.
Section 13 – Disclaimer and Limitation of Liability
Our services are provided “as is.” We disclaim all express or implied warranties to the fullest extent permitted by law. Our liability to you is limited to the maximum extent allowed by law.
Section 14 – Indemnification
You agree to indemnify and hold petmategear harmless from any claim arising out of your breach of these Terms or your violation of any third‑party rights.
Section 15 – Severability
If any provision of these Terms is found to be unenforceable, that provision shall be severed without affecting the validity of the remaining provisions.
Section 16 – Termination
We may terminate these Terms for any breach. All obligations incurred prior to termination shall survive termination.
Section 17 – Entire Agreement
These Terms constitute the entire agreement between you and petmategear, superseding any prior agreements. Any ambiguities shall not be construed against the drafting party.
Section 18 – Changes to Terms
We may update these Terms from time to time. Your continued use of the site after any changes constitutes acceptance of the new Terms.
Section 19 – Billing Terms
We may limit orders per person or per household. You must provide accurate and complete billing information.
Section 20 – Contact Information
Address
UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Phone
+852 98664119 (Monday–Friday, 08:00–17:00 UTC+8)
Email
[email protected]
Working Hours
Monday–Friday, 08:00–17:00 (UTC+8)
We respond within 24 hours on business days.
Governing Law
The laws of HONGKONG apply to these Terms and any dispute arising from your use of our site.