At petmategear, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our pet supplies e‑commerce website, http://www.petmategear.com, including any related mobile sites or apps (collectively, the “Site”). Please read this policy carefully. If you do not agree with any part of it, please stop using the Site.
We may update this policy from time to time. Changes take effect immediately after we post the revised policy on the Site. We will not notify you individually of each change, so we encourage you to review this page periodically. Your continued use of the Site after any update means you accept the changes.
Information We Collect
We collect information in several ways:
- Personal Data – Information that identifies you, such as your name, shipping address, email address, phone number, and pet‑related details (e.g., breed, size, age, or health preferences). You provide this voluntarily when filling out forms, creating an account, or using Site features. While you may choose not to share this information, doing so may limit access to certain features like personalized product recommendations or order tracking.
- Derivative Data – Information automatically collected by our servers, including your IP address, browser type, operating system, access times, and pages you visited before and after using the Site. If you use a mobile device, we may also collect your device name/type, OS, country, and preferences.
- Financial Data – Payment information (such as credit card number, card brand, expiration date) needed to process purchases, returns, or exchanges. This data is used only for transaction processing and to improve our website.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. Here’s how:
- Advertising Cookies – Help show you relevant ads for pet supplies. Neither we, our advertisers, nor our partners can access your personally identifiable information through these cookies.
- Remarketing Cookies – May show you ads for pet products you’ve recently viewed. These cookies allow us to offer special promotions to encourage you to return. All data is anonymized, and we cannot contact you directly through these cookies.
- Affiliate Cookies – Used to track commissions for partners who promote our pet supplies. These cookies are managed by affiliate networks and do not personally identify you.
Disabling Cookies
You can block cookies through your browser settings. However, disabling cookies may prevent you from using some Site features (such as personalized product suggestions or saved shopping cart items). Non‑essential cookies expire after a set period. For more details about cookies, please visit the ICO website or the Google Cookie Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your privacy:
Address
UNIT 60 3/F YAU LEE CTR NO.45 HOI YUEN RD KWUN TONG HONG KONG
Phone
+852 98664119 (Monday–Friday, 08:00–17:00 UTC+8)
Email
[email protected]
Working Hours
Monday–Friday, 08:00–17:00 (UTC+8)
We aim to respond within 24 hours on business days.